Frequently Asked QuestionsHow do I assemble my PopUp Play playhouse?
We have worked hard to make sure each playhouse is easy enough for kids to put together. Just take a look at one of our assembly videos or downloadable scripts and, if you need help, give us a call. We include our phone number with each playhouse order.
How does a gift card work?
When you purchase a PopUp Play gift card you will receive a special code via email to be used in the PopUp Play Build Lab app. Simply send the email to the gift recipient or enter your code into the PopUp Play Build Lab app, and place your order. A PopUp Play gift code never expires and can be used on the castle, gingerbread house or future playhouse frameworks.
I received a gift code. Now what?
Check out this guide on how to get started.
What are the playhouse options?
Today you can choose from a castle or gingerbread house design. We’re launching our newest model, the rocketship, in just a few weeks, so stay tuned!
Do the playhouses come in color?
Our playhouses come uncolored and printed on white fiberboard to give kids the fun of coloring in real life! If you’d like, you can purchase some markers with your playhouse on the checkout page.
How long does it take to get my playhouse?
Each playhouse is built and delivered within a week from the day you place your order.
Can I use markers/paints/crayons on the playhouse?
Yes. Go wild with paints, markers and any kind of crayon. You can also decorate with stickers, cotton balls, pipe cleaners –let your imagination run wild!
What is the playhouse made out of?
A PopUp Play playhouse is made from 1/4″ fiberboard made entirely in the USA. It is lightweight, non-toxic, durable and ultimately, recyclable.
How big is a playhouse?
A castle playhouse has about a 4 feet by 4 feet footprint, and a castle tower is 4.5 feet tall. Each one is custom made and they can be a bit larger or smaller depending on the features of your child’s design.
How much does it cost?
Every custom playhouse is a flat price of $99, no matter what you design. Shipping is also a flat $10. Extra fees are lame.
Is a playhouse easy to store?
Yup! Our playhouses can be broken down and stored flat under a bed or in the garage in minutes.
Can the playhouse get wet?
Fiberboard doesn’t love water, so we wouldn’t recommend purposefully getting it wet! However, a few spills here and there add character 🙂 Feel free to use water based paints.
Is the playhouse for indoor or outdoor use?
Our fiberboard playhouses can withstand just about any kid’s playtime and can be put outside in good weather, but we recommend storing our playhouses indoors long-term.
Is the app available on Android?
Currently, the Build Lab is available for Apple iPads, iPhones, and on your web browser. We’re working hard to make the Build Lab accessible via Google Play or Android soon.
How long will my playhouse last?
The playhouses are very durable, but longevity depends on individual kids. That said, we’ve had customers keep theirs up for months. They can also be easily disassembled and stored, so you can put them out of the way and prolong the life of the playhouse when not in use.
Can I order and design for my child / a friend / someone else?
Absolutely! You can complete the entire design process on your iPad or on our website and checkout. Just be sure to include the intended recipient’s mailing address as the shipping address when you check out.
You guys are awesome and I’d be a great fit! Are you hiring?
You can find our current job openings at www.popupplay.workable.com